Customer Service
How
can I contact Customer Service?
Do you offer a special rate for Groups?
What is your mailing address?
Answers
How
old must I be to take the class? This class is best suited
for students of high-school and college age that are considering starting
their careers, or adults that are considering a career change. You
should be able to read at or above an 8th-grade level.
How
old must I be to pet sit? Most places do not have a legal
minimum age to do pet sitting. However, pet owners will not hire someone
that they believe to be too immature to do the job. So this is a practical
limit, even if it's not a legal one. If you're just doing pet sitting
as a "part-time, after-school, earn a bit of extra money"
kind of thing, you probably won't need things like insurance or a
business license. But you should check with your local law enforcement
officials (police or sheriff's department) and ask them what the laws
about age and pet sitting are in your area. In the USA, your local
Chamber of Commerce can be a good resource for this information, too.
Professional pet sitters
are almost always over 18 years of age. This is because the various
licenses and permits to operate a business, plus insurance requirements,
normally demand that the business owner be a legal adult.
What
is your refund policy? Our
course and product are guaranteed. No fine print. No arguments. We
mean exactly what we say. Your satisfaction is GUARANTEED.
If you are not completely
satisfied with our Pet Sitting Course, our Business Kit or our service
for any reason, you may return your course materials, Certificate
and Kit and we will refund you your full purchase price. If you have
not yet completed the class, simply call Customer Service at 800-710-7437,
and we will process your refund without delay.
How
do students get their personalized certificate and business kit?
After you've taken the test
and passed it, our program automatically alerts Customer Service to
send a personalized Pet Sitter's Certificate and Business Kit to the
name and address given upon class registration.
How
long does it take for the certificate and kit to arrive once you finish
the class? Once you complete the class, it usually takes
approximately 7 to 10 working days for your kit to arrive. If it's
been two weeks or more and your kit has not arrived, contact Customer
Service at 800-710-7437
so that we can make sure you get your materials.
Do
I need a license to pet sit? Where do I get that? Licensing
requirements for pet sitters vary greatly from state to state, or
country to country. A teen-ager doing pet sitting on a part time basis
may not need a license. Most professional pet sitters need a business
license from the city or county they live in. Your best bet is to
check with your local Chamber of Commerce and find out what the legal
requirements in your area are.
My
registration codes don't work. Your
registration number should be four or five digits, and your verification
code should be eight letters, all in lower case. Click on the "REGISTER"
button, and enter them into the proper text boxes. DO NOT
copy and paste them from the email we sent you - it's possible that
you're copying a space or hidden character by accident and that invalidates
the registration information. Type them manually into the text boxes.
When you enter those correctly,
you will be taken to a page where you will enter the name of the student,
and the student's mailing address. After confirming that information,
the student will be registered. At that time, the Registration Number
becomes the User Name, and the Verification Code becomes the Password
for this account. These cannot be changed.
I
am clicking on "Register" and my registration number doesn't
work? If you cut and pasted the number from the email we
sent you, please close your web browsing program, then re-launch it
and go back to the front page, www.petsittingclass.com. Click on "REGISTER"
and type the number into the top text box. Enter the Verification
Code under that, and click NEXT.
I
am clicking on "Start Class" and my registration number
doesn't work? You must register for the class before you
can begin classes. Please go to the "REGISTER"
button on any page of our site and click on it. Once you register,
your Registration number becomes your user name, and your Verification
Code becomes your password.
When
I fill out the credit card information, whose name should I use? Mine
or the student's? Please enter the name on the credit card,
and the billing address for the card. After the class is paid for,
registration information will be issued that will allow the student
to register using their own name.
On
my browser, when I click START CLASS or REGISTER the entry box says
Username and Passcode. Where do I fill in the Registration number
and Verification Code I got from your e-mail? Please input
your registration number where it says "Username". Please
input your verification code where it says "Password". Unfortunately,
these are standard on browsers and we have no way of changing these
boxes to match our system. We're sorry for any confusion. Please note
that this will not work until you've clicked on REGISTER and
entered your information.
I
paid, but I clicked past the page that had my entry codes on it when
I signed up. Then I didn't get an e-mail back. What happened? What
do I do next? If there's a typo in the e-mail address you
entered, your e-mail box is full, or our email was stopped by a spam
filter at your ISP, we won't be able to send you a passcode. Please
contact us here at Customer Service via e-mail at customerservice@petsittingclass.com.
We ask for you to write us via e-mail so we'll have a correct address
for you. Give us your first and last name, and how you signed up (credit
or mail). We'll look up your record and re-send you the information.
You may also call us at our toll-free number, 800-710-7437.
Help!
I signed up and I didn't get a passcode! Usually the problem
is a typo in the email address that you entered, or your email inbox
is full so we can't send you your passcode, or the email address has
a parental control or spam filter on it that doesn't allow mail from
us. Please send an email to customerservice@petsittingclass.com.
Include your phone number so we can contact you if we have a question.
You may also call us at our toll-free number, 800-710-7437.
I
checked out by mail order. When will my passcodes come? If
you check out by mail order, you should print out the "Invoice"
page and mail it to us with your payment, using a personal check or
money order. When we receive your order and payment, an email will
be sent with your passcodes. Please allow two weeks for receipt of
the order and processing. If more than two weeks have passed and you
have not received your passcodes, please call Customer Service at
800-710-7437.
What
credit cards do you accept? We accept VISA, Mastercard, Discover,
and American Express. We DO NOT accept gift cards
of any kind.
How
do I take this class? This class is entirely online. It all
happens right here, on your computer. There are no books to buy, no
extras to order. Once you purchase the class, and register, you can
start right away. As long as you've got a computer, and an internet
connection, you can take this class anywhere in the world.
What
is the order of the class? Please go through chapters 1-6
in order, beginning with Chapter 1, Safety and Security, and ending
with 6, Pet Sitting as a Career. Be sure to take the quizzes and the
Chapter Tests for each class in order. They're a fun way to master
the material. You must take and pass each Chapter Test in order (Chapters
1-6) to take the Final Test.
How
long does the class take? The average student should be able
to do each chapter in about one hour. There are six chapters, so it
takes about six hours total.
Do
I have to look at all the chapters in one sitting? No, students
can leave each chapter and come back to it whenever their schedule
allows. You can go as slow or as fast as you like.
How
long are my passcodes good for? Your passcodes are good for
one year from the day that you register. To renew the passcodes, you
must purchase a new class.
What
if students miss questions on the quizzes and test? Our quizzes
and Chapter Tests are stress free because if a student misses a question,
they get immediate feedback about what to study. Our instructor is
also available by telephone M-F from 2-6 PST to help students who
have any questions about the material . Students have one year from
registration to review each topic and take our tests as many times
as they need to pass. There is no charge for the re-testing.
What
software does the class require for the best experience?
This class was developed
on and optimized for Firefox 3.0 or higher. It will also run well
in Internet Explorer 6.0 or above. The latest version of the Adobe
Flash plug-in should also be installed for your browser program.
How
can I contact Customer Service? You have three options to
contact Customer Service -
